All tours will be booked and confirmed only after receiving a 50% deposit of the basic program rate. In case of Gorilla permits and Mountain climbing permits a full advance payment of the permit fee is required.

The balance is due no later than 30 days prior to the safari, unless agreed differently.

Bookings made within 30 days before arrival must be fully paid at the time of
confirmation.

All cancellation requests must be made in writing and shall be effective on the date of actual receipt by Voyager African Safaris Ltd.

The following cancellation charges apply to the basic program rate:

• 60 days or more prior to arrival full refund
• 59 – 30 days prior to arrival 25% charge
• 29 – 15 days prior to arrival 50% charge
• 14 – 7 days prior to arrival 75% charge
• 6 days or less prior to arrival 100% charge

We reserve the right to deduct all expenses incurred from money paid.

Gorilla permits, mountaineering permit and air tickets are 100% non-refundable.

However Uganda Wildlife Authority has its policy guiding the gorilla permits, and
mountaineering and this can be followed in the event of cancellations.

No refunds will be made for any unused services, late arrival or no-show of any of the members of the tour.

No guarantees can be given for game viewing as it is a privilege to see animals in their natural habitat. You must take caution when viewing the animals and follow the instructions given by either the tour guide or park rangers.

A gorilla or chimpanzee permit guarantees clients to track the primates in question to their location but does not guarantee that the animals will be in plain sight.